Terms of Service

1.1 These Terms are an agreement between you and Glyphcast, a sole proprietorship of Harsh Baldaniya registered in India (Udyam registration UDYAM-GJ-22-0674404), with its registered address in Gujarat 395012, India (“Glyphcast”, “we”, “us” or “our”).

1.2 These Terms incorporate the Privacy Policy, the Refund Policy and the Delivery Policy. If you do not agree to them, do not create an Account or use the Service.

1.3 These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it. They are published in accordance with rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and require no physical or digital signature.

In these Terms:

• “Service” means the website at www.glyphcast.app, the application, the API at api.glyphcast.app, the connection for AI Assistants, and everything we provide through them.
• “Account” means the account you create to use the Service.
• “Content” means anything you upload or provide to the Service, including videos, audio, images, logos, fonts, documents, text and brand details.
• “Output” means what the Service produces from your Content for you, including transcripts, captions, moments, clips, trailers, titles and post text.
• “Credits” means the units described in section 11, which pay for certain actions in the Service.
• “Plan” means the Free plan, a paid plan shown on the pricing page, or an Enterprise plan agreed with us.
• “Period” means, for a paid Plan, the 30 days that one payment buys.
• “Workspace” means a separate space in your Account for one brand, with its own videos, clips, Playbook and Brand page.
• “AI Assistant” means a third-party AI application that you connect to your Account under section 10.

3.1 The Service takes a long video that you upload, finds the moments most likely to work as short clips, and lets you choose them, cut them into vertical clips with captions, edit them and download them. It also provides Workspaces, the Playbook and Brand pages, and a connection for AI Assistants.

3.2Moments are selected automatically, from signals in the video itself (its picture, motion, sound and transcript) and an AI model's assessment of them. Transcription and that assessment are performed by Google's Gemini models, to which the audio, still frames and transcript of your video are sent, as section 5 of the Privacy Policy describes. To make uploads faster, the Service may make a smaller copy of a large video in your browser before it is sent, and sends the original whenever it cannot do so reliably.

3.3 The Service does not post or publish anything to any social media or other platform on your behalf. Whether, where and how Output is published is decided by you.

3.4 The features and limits of each Plan are shown on the pricing page. We may add, change or withdraw features. We will not withdraw a core feature of a paid Plan during a Period you have already paid for, unless the law, security, or the loss of a third-party service on which the feature depends requires it.

4.1 You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872. We do not verify age; by creating an Account you represent that you meet this requirement.

4.2If you use the Service for an organisation, you represent that you are authorised to accept these Terms on its behalf, and “you” then means that organisation.

4.3 You may not use the Service if we have previously closed an Account of yours for a breach of these Terms, or where the law prohibits it.

5.1 Each Account uses one of two ways to sign in: an email address and a password, or Google. You must give your real first and last name and an email address that you control.

5.2 We do not confirm email addresses at sign-up. Accordingly, if anyone signs in with a Google account that uses the same email address as an existing password Account, the Google sign-in takes that Account over: its password is removed and its other sessions may end. Connecting Google from the Account page has the same effect on your own Account, and ends your other sessions.

5.3 The Service does not currently offer a password reset by email. If you lose access, write to support@glyphcast.app; we will ask you to show that the Account is yours before acting.

5.4 You must keep your password confidential, and you are responsible for everything done through your Account, including by any AI Assistant you connect. Tell us promptly if you believe someone else has access.

5.5 An Account is for one person. You may not share sign-in details, or create or use more than one Account to obtain further Free credits or to avoid a limit.

6.1 Ownership. You keep every right you have in your Content and in your Output. We claim no ownership of either.

6.2 Licence to us. You grant us a non-exclusive, royalty-free licence, valid worldwide, to host, store, copy, re-encode, make playback copies of, transcribe, translate, analyse and display your Content and Output, and to transmit them to the service providers named in the Privacy Policy, solely to provide, secure and support the Service for you. When you publish a Brand page, the licence extends to displaying what you published to the public until you unpublish it. The licence ends when you delete the Content or your Account is deleted, except for any copy the law requires us to keep.

6.3 No training. We do not use your Content or Output to train AI models, and we do not sell it.

6.4 Your warranties. You warrant that:

1. you own your Content or are licensed to use it, including any footage, music, sound, images, logos, fonts and words of others that it contains;
2. you have every consent the law requires from each identifiable person who appears in or is heard in your Content;
3. sending your Content to us does not breach any contract, licence or platform terms that bind you; and
4. where a Workspace is for a client's brand, you are authorised by the owner of that brand to use its materials in the Service.

6.5 No review by us. We do not review Content before it is processed, and we cannot see your licences. Output produced by the Service is not evidence that you were entitled to make it, and whether you may publish it is your responsibility alone.

6.6 Keep your own copies. The Service is not a backup or archive service. Keep your original files, and download any Output you wish to keep.

7.1 Output is produced automatically by statistical scoring and AI models. It may be inaccurate, incomplete or unsuitable, and two similar videos may produce noticeably different results. Captions, translations, titles and post text are machine-generated and can contain errors, particularly with names, technical terms and speech over music.

7.2 You must review Output before you publish it. A short extract can change the meaning of what was said, and a caption error can attribute words to someone who did not say them. Output you publish is your publication, and you are responsible for it.

7.3 Clips exported on the Free plan carry a Glyphcast watermark.

8.1 You must not upload, create, publish or share through the Service any Content or Output that:

1. belongs to another person and to which you have no right;
2. is obscene, pornographic or paedophilic, or invades another person's privacy, including bodily privacy;
3. insults or harasses on the basis of gender, is defamatory, or is racially or ethnically objectionable;
4. relates to or encourages money laundering or gambling;
5. is harmful to children;
6. infringes any patent, trademark, copyright or other proprietary right;
7. deceives or misleads anyone about the origin of a message, or knowingly communicates misinformation or information that is patently false;
8. impersonates another person;
9. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or incites the commission of an offence;
10. contains a virus or other code designed to interrupt or damage any computer resource; or
11. violates any law for the time being in force.

8.2 You must not: present an edited extract as a genuine and complete record of what someone said where it misrepresents them; probe, test or breach the security of the Service; circumvent any limit, Credit control, rate limit or media protection; access the Service by automated means other than through an AI Assistant connected under section 10; copy, decompile or reverse engineer the Service except as the law permits; or resell access to the Service.

8.3 If you breach this section, we may remove or disable access to the Content concerned, suspend or close your Account, and report the matter to the authorities where the law requires. Where the breach is serious or repeated, we may act without notice.

9.1A Workspace holds one brand: your own brand, or a client's. The Playbook stores a Workspace's brand materials, such as logos, colours, fonts, pictures, video and documents. You are responsible for holding the licences those materials need, and in particular you may mark an uploaded font for use on the web only if its licence permits that use.

9.2A Brand page is a public web page at www.glyphcast.app/brand/<handle>, built from a Workspace's Playbook. Nothing is published until you press Publish, and changes are published only when you publish them again. Anyone may view a published Brand page. On the Free plan, it carries a “Made with Glyphcast” badge.

9.3 Certain handles are reserved. We may refuse a handle, and we may take down a Brand page that impersonates a person or brand or otherwise breaches these Terms. A Brand page taken down by us cannot be published again by its owner.

10.1 Where your Plan includes it, you may connect a third-party AI Assistant to your Account at the address shown under Account, AI assistants. Each connection is authorised by you on our consent screen, which states what the AI Assistant may do.

10.2A connected AI Assistant can read your Account's data and, where you allow it, add and update things in your Account. It cannot delete anything. An action that spends Credits first states its price, and spends only when the AI Assistant confirms that price.

10.3 Everything a connected AI Assistant does through your Account is treated as done by you, including the Credits it spends. Data returned to an AI Assistant is received by its provider, whose own terms and privacy policy govern it. We are not responsible for the conduct, output or availability of any AI Assistant.

10.4 You may remove a connection at any time from the Account page, which ends its access immediately.

11.1 What Credits pay for.Finding clips costs 1 Credit for each minute of the video, counted to the nearest minute (30 seconds or less past a minute is not counted), with a minimum of 5 Credits a video. Finding clips again in the same video costs 5 Credits where the earlier analysis of that same file is saved, and the full price otherwise. Rewriting a clip's title and post, translating a clip's captions, and transcribing a clip's captions again cost 1 Credit each. Cutting, editing, downloads, the trailer, the Playbook and Brand page, and connecting an AI Assistant cost no Credits. The price is shown before you start an action, and that price is the one charged.

11.2 How a run is charged. Credits are held when an action starts. A run of Find clips that finds moments is charged its price. A run that finds no moments is charged the minimum of 5 Credits, and the rest is returned. If a run fails, if you stop it before the analysis of the video is complete, or if you delete the video while it runs, the Credits held are returned in full. A run stopped after the analysis is complete is charged.

11.3 Where Credits come from. Each Plan provides Credits for each Period. The Free plan provides its Credits for each 30-day period counted from your sign-up, and only to Accounts signed in with Google. Free credits may be withheld where the same email address, or too many Accounts from the same network, have already received them in that period, including through an Account since deleted. The use of Free credits across the Service is also limited each day; when that limit is reached, Free actions resume the next day (Indian Standard Time). On a paid Plan you may also buy Credit packs.

11.4 When Credits end.A Plan's Credits end with the Period that provided them. On the Pro plan, unused Credits from a Period carry over once, for a further 30 days. Credits bought in a pack do not expire while your Account remains open. Credits returned after the Credits they came from have ended are given back for 7 days. Credits are spent in order of the soonest to end, and bought Credits last.

11.5 Nature of Credits. Credits are a measure of use of the Service. They are not money or a payment instrument, have no cash value, cannot be transferred to another Account, and are not refundable. Credits returned for a failed run are returned to your balance as Credits, not as money. Unused Credits lapse when an Account is closed.

11.6 Limits on use. To keep the Service available to everyone, each Account is limited in how many paid actions it may start in an hour, how many runs it may have at once under its Plan, and how often it may find clips again in the same video each day.

12.1 One-time payments. Each payment for a paid Plan buys one Period of 30 days. Nothing renews automatically: no mandate or standing instruction is created with your bank, we store no card, and we cannot charge you again without a new payment by you. When a Period ends, your Account returns to the Free plan unless you have bought another Period.

12.2 Buying during a Period. A higher Plan bought during a Period starts at once with its full Credits, and the Credits of the earlier Plan remain until their own end date. The same or a lower Plan bought during a Period starts when the current Period ends, and its Credits arrive then. Only one Period may wait in this way at a time. What a purchase will do is stated before you pay.

12.3 Credit packs. Credit packs may be bought only on a paid Plan. Their Credits are added when the payment is confirmed.

12.4 Prices and tax. Prices are in Indian Rupees and are shown on the pricing page. The amount shown at checkout is the amount charged. No GST is currently added to our prices; if we become liable to charge it, it will be shown before you pay and will apply only to later purchases. A change of price never applies to a Period you have already paid for.

12.5 Payment processing. Payments are processed by Cashfree Payments India Private Limited, which requires a mobile number for each payment. You enter your card, UPI or bank details directly with Cashfree; they never reach us.

12.6 Enterprise plans. An Enterprise plan is agreed with us in writing. Where that agreement conflicts with these Terms, the agreement prevails.

12.7 Payment disputes.Please write to us before disputing a payment with your bank. While a dispute is open, the unused Credits that payment provided are removed and the Account's paid actions are paused; cutting and editing remain available. A second dispute closes the Account.

13.1 Payments for Plans and Credit packs are final and are not refunded, in whole or in part, including for a change of mind or for Credits or days left unused.

13.2 The only exceptions are payment errors: a duplicate payment for the same purchase, or a payment charged where the Plan or Credits paid for were not delivered to your Account. On a written request and after review, the amount charged in error is refunded to the original payment method. The Refund Policy sets out how to make a request and how it is reviewed.

14.1 Storage. Each Plan has a storage limit, which covers your uploads, clips and Playbook files together. When the limit is reached, further uploads and additions are refused. If your Account is over its limit after a Plan ends, uploads and Playbook additions are paused until there is room again; nothing is deleted because an Account is over its limit.

14.2 Clips.Clips are kept until you delete them or your Account is deleted. They are not deleted on a schedule, and moving to another Plan does not delete them; storage over the new Plan's amount pauses new additions, as clause 14.1 says.

14.3 Videos. Source videos, their transcripts and their analysis are kept until you delete the video or your Account is deleted. Deleting a video permanently deletes it with its clips, transcript and analysis, at once, and cannot be undone. A deleted Playbook file is kept for 30 days, then permanently deleted.

15.1 We use reasonable efforts to keep the Service available, but we do not guarantee that it will be uninterrupted, timely or error-free. Runs may wait in a queue for a free processing slot.

15.2 The Service depends on third-party services, including AI models, hosting, network and payment providers. When one is slow or unavailable, an action may take longer, or may complete with a reduced result: for example, a transcript of lower quality, or captions left untranslated.

15.3The meme and sound library in the editor is supplied by third parties (KLIPY, and Freesound for sounds released under CC0). Items from it are third-party material subject to their providers' terms, and you are responsible for how you use them.

16.1 The Service, its software and design, and the Glyphcast name and mark belong to us or our licensors. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable and revocable right to use the Service. No other right is granted.

16.2 If you send us feedback or suggestions, we may use them without obligation to you.

17.1 If you believe that material processed or published through the Service infringes your rights or breaches section 8, write to our Grievance Officer at legal@glyphcast.app, identifying the work or right concerned, where the material is (for example, the link to a Brand page), your contact details, and, if you act for a rights holder, your authority to do so.

17.2We acknowledge a complaint within 24 hours and dispose of it within 15 days of receipt. A complaint about material that exposes a person's private area, shows them in full or partial nudity or in a sexual act, or impersonates them in such a form, including by a morphed image, is acted on within 24 hours of receipt.

17.3 We comply with orders of a court or an authorised government agency as the law requires. We do not adjudicate disputes between parties who each claim rights in the same material. We close the Accounts of repeat infringers.

17.4 Grievance Officer: Harsh Baldaniya, Founder & CEO, legal@glyphcast.app. Further details are on the contact page.

18.1 By you. You may stop using the Service at any time; nothing renews, so nothing needs to be cancelled. You may delete your videos from the Library at any time. To close your Account, write to privacy@glyphcast.app from its email address; we delete the Account within 30 days of confirming that the request is yours.

18.2 By us. We may suspend or close an Account that breaches these Terms, where the law requires it, where it presents a risk to the Service or to others, in cases of fraud, or as section 12.7 provides. Where it is reasonable and lawful to do so, we will tell you first and give our reasons.

18.3 Effect. When an Account is closed, access to it ends, its Content and Output are deleted as the Privacy Policy describes, and its unused Credits lapse without refund.

To the fullest extent permitted by law, the Service and all Output are provided “as is” and “as available”, without warranty of any kind, whether express or implied, including any warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement. We do not warrant that any clip will be accurate, suitable for a particular purpose, or successful with an audience.

20.1 To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, audience, goodwill or data, arising out of or in connection with the Service.

20.2 Our total liability arising out of or in connection with the Service or these Terms is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

20.3 Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law, including for fraud, or any right you have as a consumer under the Consumer Protection Act, 2019.

You will indemnify us against any claim, loss, liability or cost (including reasonable legal fees) arising from your Content, Output that you publish, your breach of these Terms or of any law or right of another person, or the actions of an AI Assistant that you connect. We will tell you of any such claim promptly and allow you to take part in its defence.

22.1 These Terms are governed by the laws of India.

22.2 Before starting proceedings, please write to legal@glyphcast.app so that we can try to resolve the dispute; we will respond within 30 days.

22.3 Subject to section 22.4, the courts at Surat, Gujarat have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service.

22.4 Nothing in this section limits your right as a consumer to approach a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

We may revise these Terms. The date at the top of this page shows when they last changed. Before a material change takes effect, we will give reasonable notice of it on this page and in the Service or by email. A change does not alter the terms of a Period you have already paid for. If you continue to use the Service after a change takes effect, you accept the revised Terms; if you do not accept them, stop using the Service and ask us to close your Account.

24.1 Legal notices to us must be sent to legal@glyphcast.app. Questions about these Terms, your Account or billing go to support@glyphcast.app. Glyphcast, Gujarat 395012, India.

24.2 We give notices to you at the email address on your Account or by a notice in the Service.

25.1 Entire agreement. These Terms, with the policies they incorporate, are the entire agreement between you and us about the Service, and replace anything said before in conversation, correspondence or marketing.

25.2 Order of precedence. Where a policy conflicts with these Terms, these Terms prevail, except on the subject that the policy exists to cover.

25.3 Severability. If any provision is held unenforceable, it is limited or removed to the minimum extent necessary, and the rest remains in force.

25.4 No waiver. A failure or delay in enforcing a provision does not waive it.

25.5 Assignment. You may not transfer your Account or these Terms without our consent. We may transfer them to a successor to the business, on notice to you.

25.6 Force majeure. Neither party is liable for a failure caused by an event beyond its reasonable control, including a failure of networks, power or a third-party service, or an order of a government or court.

25.7 Survival. Sections 6.4, 6.5, 8, 19, 20, 21, 22 and 25 survive the end of these Terms.

25.8 Language and headings. These Terms are written in English, and the English text prevails over any translation. Headings are for convenience only.