Contact

Anything about the product, your account, a payment or a subscription: support@glyphcast.app.

For a billing question, include the reference shown on your billing page - it begins SUB- and it identifies your subscription without you having to send anything sensitive.

Requests to access, correct or delete your data go to privacy@glyphcast.app, and are handled under section 7 of the privacy policy. Say what you are asking for and we will act on it rather than ask you to fill in a form.

Glyphcast, 134, Laxmi Park Row House, Godadara, Surat, Gujarat 395012, India. Disputes are governed by the courts of India, as set out in the terms.

Registered as a Micro enterprise with the Ministry of Micro, Small and Medium Enterprises, Government of India. Udyam Registration Number UDYAM-GJ-22-0674404, verifiable at udyamregistration.gov.in.

Glyphcast is built and run by Harsh Baldaniya. If you would rather reach a person than an inbox, that profile is the place.

Legal notices should be sent to legal@glyphcast.app and to the address above.

If a complaint is not resolved by writing to support, it can be escalated to Harsh Baldaniya, Founder & CEO, who handles grievances for Glyphcast, at legal@glyphcast.app, 134, Laxmi Park Row House, Godadara, Surat, Gujarat 395012, India.

A grievance is acknowledged within 24 hours of receipt and resolved within 15 days, as the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020 require.

For a complaint about how your personal data has been handled, this is the route to use first. If the answer does not resolve it, you may escalate to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.

For anything that went wrong during processing, the most useful thing you can send is the link to the video in your library. It identifies the exact run, which stage it reached and what the pipeline recorded - which is usually enough to answer without a back-and-forth.

For a clip that came out wrong rather than failing outright, say what you expected instead. “It cut three words early” and “it picked a boring moment” are different problems with different causes, and the difference is not visible from our side.

Please do not send passwords, card details or one-time codes. Nobody here will ever ask for them, and an email asking you for any of the three is not from us.

We answer within 3 working days, and usually the same day. If something is broken and it is costing you a deadline, say so in the subject line - that is read first.